All quotes are given based on national average yard and or room sizes.
We reserve the right to alter any quotation(s) on-site if land size is not as agreed or rooms are larger than 12 square metres, living rooms are larger than 15 square metres, hallways larger than 4 square meters, or bathrooms and kitchen are larger than described.
We also reserve the right to change the quotation if the property conditions are different to those described or the customer’s original requirements are altered.
The customer is to provide access to the property when the service is due to be performed. If he/she is not available at the appointed time the customer is responsible for providing us access to the keys.
Running water and electricity must be available within the property where the cleaning service is to be carried out.
Payment is to be made by card/bank transfer at the time of booking of the Service unless a different payment method (eg cash) is confirmed. The customer is obligated to make the payment at the time of booking or prioe to the service commencing if paying cash.
To hold a timeslot for the Service, payment must be made, regardless of the confirmed payment method.
If a bank transfer payment has been agreed, this has to be completed no later than 24 hours after the booking. We reserve the right to cancel an appointment if no payment has been received. All card payments are subject to 3% transaction fee.
Your card may be charged for the full price of the Service immediately upon booking or at any time before the Service begins. All card payments for regular lawn care and cleaning services are subject to the same conditions. We reserve the right to cancel a booking if the Service is not secured.
CHANGES TO BOOKINGS
The customer can easily make changes to an appointment with us either through email, or by calling us at the numbers on the top of this page.
If an appointment needs to be cancelled, please get in touch with us either via email or on the phone, and be ready to quote the information contained on the confirmation email: Reference number of the booking, date and address of the appointment.
If the appointment is cancelled with an advance of more than 48 hours of the date of the booking, there are no cancellation fees, and if the service was pre-paid, partially or in full, a refund will be made back with the sum pre-paid, minus any expenses we had for transaction fees.
If the appointment for Regular Lawn Care , Cleaning and/or Property Maintenance Services is cancelled with a notice provided less than 48 hours before the time the service was scheduled to be provided a Cancellation fee will apply to cover our administration, organization costs, losses and compensations for our inability to provide our services as they were reserved. The Cancellation fee shall be 33% of the total charged plus transaction fee expenses in AUD.
Subject to the paragraph directly below this paragraph, if the appointment for any services which were booked 48 hours or less than the appointment time of the services is cancelled, a Cancellation fee will apply to cover our administration, organization costs, losses and compensations for our inability to provide our services as they were reserved. The Cancellation fee shall be a sum equivalent to 100% of the price of the service.
If the appointment for any services which benefit from a voucher and/or promotional discount and which were described to become non- cancelable, non-refundable, or subject to full price Cancellation fee due to applied voucher and/or discount, the Cancellation fee shall be a sum equivalent to 100% of the price of the service, regardless of the time of cancellation.
For all bookings, we will expect the fee to be paid in full via either Card or Bank transfer immediately.
NO SHOW/DELAY/INABILITY TO PROVIDE A SERVICE
Failing to give us a minimum 24 hours notice that a service needs to be cancelled or cancelling it on the spot (including due to inability to comply with the service terms for Access), will result in a charge of No Show/Inability to provide a service fee equal to 100% of the grand total of the service, in AUD, inclusive of GST, which recovers our administration, organisation costs, losses and compensations for our inability to provide our services as they were reserved.
In a case when our operators do not show up within 8 hours of the scheduled time without notice or we need to cancel an appointment prior to the Service time due to circumstances that are not beyond our control, we offer up to 50% discount off the final price for the service.
CHANGES AT THE TIME OF THE SERVICE
If at the time of the service our representatives or our customers deem necessary to make amendments on the booking that was made over the phone, email or online booking, they can do so, on payment of additional charges. Such charges will be quoted in AUD and may be at a higher or lower rate than those previously quoted.
If any party involved disagrees with the renewed quote due to any reason, the service can be cancelled with no cancellation fees or reduced commissions for either side.
Please note that an appointment can be rescheduled, amended, changed completely or cancelled without any cancellation fees or charges, as long as we receive a notification at least (24 hours) prior to the date of the booking due to our restricted time schedule. If the service is amended or changed with a different one, there may be a higher or lower rate than the one previously quoted. Always feel free to get in touch with us for more details!
No refund claims will be considered once the service has been completed and the team has vacated the property unless otherwise stated by us.
All services are considered provided to a standard the customer would expect unless otherwise stated by the customer within 24 hours of the service being conducted. All complaints will be investigated and a resolution will be made to the satisfaction of the customer or a standard we deem reasonable.
The customer must agree to allow a re visit or an inspection of any work deemed unsatisfactory before he/she arranges a third party to conduct services.
If damage has been proven to be caused by us and we have been informed within 24 hours we will either repair the item or if the item cannot be repaired we will compensate with the items current cash value.
We recommend that all items of value (either monetary or sentimental) that may be potentially damaged are to be put away during the times we are on site providing our service.
We may request access to a property where a problem has occurred within 24 hours of the service to investigate in an attempt to come to a resolution.
We are not responsible for any existing damage to the customer’s property whilst on site providing our services.
By booking a service, A1 Lawn Care technicians are expressly given permission by you to be allowed to take photographic proof of site works, damage&/or elements they deem pertinent to us achieving client satisfaction in that engagement.
We are fully insured and covered for every job we agree to take.
Our gardening service quotations do not include the removal of collected waste if green waste bins are available at the site. If you require green waste removal this servicemust be requested in advance and confirmed with the booking receipt.
Special Offer Conditions
Promotional offer cannot be combined with other offers or discounts.
Promotional offer does not apply for minimum charges.
Promotional offer does not apply for waste / rubbish removal services – unless specified in the promotion.
If you have any questions relating to these Redemption conditions, please contact us.
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